Customer Service Representative (Remote)

Job Title: Customer Service Representative (Remote)

Location: 100% Remote...

Compensation: ~$50,000.00-$55,000.00/Per Year

Type: Full-Time 9:30 AM-6 PM EST

About Us:

CCE DBA Unishippers is a fast-growing franchise looking to grow our customer service team. We are searching for a friendly, warm, and reliable candidate who can handle high-volume activity, has a team-first mentality, and is self-sufficient. If you thrive in a fast-paced setting, love working with people, and enjoy being part of a supportive and energetic team, this is the perfect role for you.

Key Responsibilities: • Serve as the primary point of contact for customer inquiries via phone, email, and chat for all UPS-related issues (tracking packages, resolving issues, etc.) • Provide exceptional customer support by resolving product or service issues promptly • Work closely with other departments to provide seamless service and feedback • Manage and prioritize multiple tasks in a fast-paced environment while maintaining attention to detail • Document and update customer interactions and account information accurately

What We Offer:
• 100% remote position, tech provided
• Enjoy a competitive base salary that rewards your experience and skills
• Full benefits, including medical, dental, vision, flexible PTO, and 401K match
• A collaborative and supportive work culture that values your personal and professional growth

Qualifications: • Proven experience in customer service, account management, or a similar role • Strong communication skills, both written and verbal • Ability to thrive in a fast-paced environment while maintaining a positive and solution-oriented attitude • Excellent organizational and multitasking abilities • Empathy and a passion for helping customers • Tech-savvy with proficiency in Salesforce CRM systems • Helpscout and Google Office suites are a plus

Why Unishippers?
• No.1 largest privately held LTL broker in the country!
• The largest non-retail authorized UPS® partner
• More than 90,000 customers nationwide
• Ranked a Top 10 Freight Brokerage Firm by Transport Topics for the past 5 years
• Ranked a Top 50 Logistics firm globally by Transport Topics for the past 5 years
• Nationally ranked/known for culture, training, and career growth

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