Sr Manager - Labor Systems
Posted 2025-04-06Disney Experiences (DX) brings stories, characters and franchises to life through Parks & Resorts, toys, apps, apparel, books, and stores. You will be part of the Disney Experiences Labor Systems team which provides holistic system strategy, optimization, and support for labor, training, and operations support systems across domestic sites. The role of Senior Manager - Labor Systems leads... testing, business integration, and advancement of systems and processes used to manage the complex labor needs for Walt Disney World, Disneyland Resort, Aulani, and associated businesses (Disney Vacation Club, Disney Cruise Line Shoreside, Facility and Operations Services).
You will report to Director - Labor Systems.
What You Will Do
 Lead teams responsible for product roadmap planning, change management, testing, and delivery of system changes and new functionality
 Lead teams responsible for execution and optimization of system testing efforts. This includes functional unit testing, regression testing, and user acceptance testing across a wide variety of existing systems, and new systems that are in active development.
 Develop and prioritize ongoing work, including project delivery, sustainment and administration of current production systems
 Lead integration efforts with key business and technology partners - including Technology, Operations Training, Workforce Management, Operations, LOB partners, HRIS, Labor Relations, Employee Relations, Human Resources, and others
 Identify and influence strategic integration opportunities across DX organizations to further technical innovation and segment and site-specific priorities
 Consult and partner with international DX sites on labor and data strategic planning and system integration
 Champion development of relationship skills, technical skills, and product & project management skill sets across teams and partner areas
 Translate technical language into business value driven stories and promote Labor Systems and related work and innovation through networking opportunities across the enterprise & among external partners and vendors
 Drive cross-functional work efforts by effectively partnering with peer teams within and outside of Labor Systems
Required Qualifications & Skills
 5-7+ years of experience developing or leading system and/or data solutions in a high-volume environment
 Experience leading or closely supporting operational teams
 Experience leading leaders of teams
 Demonstrated experience working with complex data sets
 Extensive experience collaborating both virtually and in-person, along with strong storytelling skills - and a strength in relaying technical content in a simple and engaging way
 Experience delivering technology projects an Agile methodology
 Knowledge of workforce management concepts
 Ability to manage and support multiple internal and external stakeholders
 Experience with upstream/downstream data integration and reporting
 Ability to manage and prioritize multiple initiatives and tasks in a fast-paced environment
 Familiarity with SQL, SAS, and/or Python languages
Required Education
Bachelor's degree in Computer Science, Industrial Engineering, Economics, Business or a related field or equivalent work experience
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .
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