Senior Technical Advisor

Description:
• The Consultant, Senior Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers.
• Provides efficient technical direction/resolution for fountain dispensers, vending and coolers over the phone.
• Troubleshoots equipment issues to minimize customer downtime.
• Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools.
• Assists in the development of specific technical and training documentation.
• Performs preventive maintenance and repairs on beverage dispensing equipment according to safety and quality procedures.
• Researches and resolves issues for customers, business partners, and Company associates.

Requirements: • High school diploma; GED equivalent • At least 5+ years of experience in a customer service or technical support role • Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements) • Knowledge and application of... dispensing equipment installation principles. • Knowledge of the Customer Communications software systems requiring "basic" to "advanced" computer skills • Making customers (external and internal) and their needs a primary focus • Knowledge of basic heating and refrigeration principles • Knowledge of basic electricity (e.g., amperage, voltage, current) • Strong emphasis on candidates with experience in Freestyle platforms and National Food Service customers

Benefits:
• Competitive benefits package that starts on day one of employment

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