Healthcare Customer Service Representative

Description:
• Answer inbound phone calls for clients' members regarding healthcare benefits
• Opportunity to earn additional cash incentives
• Handle a high volume of incoming calls
• Gather customer information, assess needs, and educate customers
• Resolve customer issues via one-call resolution guidelines

Requirements: • High school diploma or GED • Ability to pass a drug screen and background check • Healthcare background experience is a plus • Comfortable with medical terminology • A dedicated area to work area, free from distractions and background noises • Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) • Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens • Strong decision-making and analytical abilities • Ability to identify customer needs and articulate products and services • Schedule flexibility to include weekends, evenings, possible... holidays, and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player • Standard Connect and Speed Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)

Benefits:
• Medical, dental, vision, and 401K benefits
• Earned PTO

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