Customer Service Rep III (Remote)

Employer Industry: Non-Profit Healthcare Association

Why Consider This Job Opportunity...
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Flexibility of remote work
• Chance to make a positive impact on public health and physician support
• Commitment to diversity and equity in the workplace
• Dedication to professional development and social responsibility

What To Expect (Job Responsibilities)
• Handle phone inquiries regarding membership benefits, pricing, and processing efficiently and professionally
• Participate in outbound calling for AMA Membership and Health Solutions programs, achieving specific service goals
• Provide digital support for AMA website access, including registration assistance and password resets
• Respond to service inquiries about AMA products, including order status, billing, and fulfillment issues
• Validate physician identity and update contact and demographic data for credentialing products

What Is Required (Qualifications)
• Minimum of 3 years of experience in customer service or a related field
• Exceptional verbal and written communication skills
• Ability to handle multiple inquiries and provide accurate information efficiently
• Strong problem-solving skills and attention to detail
• Proficiency with digital tools and platforms, including web navigation

How To Stand Out (Preferred Qualifications)
• Experience in a non-profit or healthcare-related organization
• Familiarity with AMA products and services
• Previous experience with membership organizations or associations
• Knowledge of credentialing processes and requirements
• Bilingual skills are a plus

#HealthcareAssociation #CustomerService #RemoteWork #DiversityInWorkplace #ProfessionalDevelopment

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