Client Service Assistant - Work from home

• *Job Title:** Client Service Assistant - Work from Home
• *Company:** Corning
• *Location:** Austin, Texas, US...
• *Job Type:** Full-Time
• *Seniority:** Entry Level
• *Years of Experience:** 0

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• *Job Description:**

Corning is seeking a dedicated and motivated Client Service Assistant to join our team, working from the comfort of your home in Austin, Texas. As a key member of our client services team, you will play a vital role in fostering strong relationships with our clients, addressing their needs, and facilitating seamless communication between clients and internal teams. This entry-level position is perfect for individuals eager to begin their careers in customer service and contribute to a meaningful mission through their work. • *Responsibilities:**

• **Client Communication:** Respond promptly and professionally to client inquiries via phone, email, and chat. Act as the first point of contact for clients, ensuring their needs are addressed efficiently and effectively.

• **Issue Resolution:** Work independently to identify and resolve client issues, escalating complex cases to senior team members as necessary. Maintain a calm demeanor when addressing client concerns and provide follow-up support as required.

• **Database Management:** Accurately input and maintain client information in our internal databases. Ensure records are up to date and reflective of current client interactions and service agreements.

• **Collaboration:** Collaborate with cross-functional teams, including sales, technical support, and logistics, to ensure client requirements are met and expectations exceeded.

• **Administrative Support:** Assist in the preparation of reports, documentation, and presentations as needed. Manage scheduling and appointment coordination for client meetings.

• **Feedback Loop:** Collect feedback from clients regarding their experiences and communicate insights to the team to help improve our services and offerings.

• **Compliance:** Ensure compliance with company policies and procedures and adhere to best practices in managing client information and interactions.

• **Continuous Learning:** Stay informed about Corning’s products and services, attending training sessions and team meetings to enhance your knowledge and capabilities.
• *Requirements:**

• **Education:** High school diploma or equivalent required; Associate's degree or relevant coursework in business administration or related field preferred.

• **Experience:** No prior experience is necessary; however, customer service experience, even in a volunteer capacity, will be beneficial.

• **Personality Traits:**
• **Reliable:** Consistently dependable and responsible in managing tasks and following through on commitments.
• **Independent:** Comfortable working autonomously while prioritizing and executing tasks efficiently.

• **Soft Skills:**
• **Time Management:** Ability to manage time effectively, prioritize tasks, and meet deadlines within a fast-paced environment.
• **Communication:** Exceptional verbal and written communication skills, able to convey information clearly and understandably.

• **Technical Skills:** Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable using customer relationship management (CRM) software. Ability to quickly learn new technologies.

• **Work Environment:** This position is predominantly remote, so a reliable internet connection and a dedicated workspace at home are essential.
• *Benefits:**

• **Joining Bonus:** Competitive joining bonus for new employees.
• **Relocation Allowance:** If applicable, support for relocation expenses to Austin, Texas.
• **Company Equipment:** Provision of necessary equipment to facilitate a productive work environment at home.

At Corning, we stand by our mission of empowering our clients and employees alike to achieve remarkable results. Join us to align your work with a greater purpose, contributing to a meaningful mission while developing your career.
• *Application Deadline:** November 6, 2024
• *Equal Opportunity Statement:**
Corning is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

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