Community Health Worker - Remote in Tarrant Jefferson Bexar or Travis Counti

Position: Community Health Worker - Remote in Tarrant, Dallas, Jefferson, Hidalgo, Bexar or Travis Counti[...]
Community Health Worker - Remote in Tarrant, Dallas, Jefferson, Hidalgo, Bexar or Travis Counties, TX
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At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They also identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member.

The coordinator also addresses social determinants of health such as transportation, housing, and food access; linking to community supports.

Working Schedule: Monday through Friday, 8:00am to 5:00pm CST

If you reside in the counties of Tarrant, Dallas, Jefferson, Hidalgo, Bexar or Travis within Texas, you’ll enjoy the flexibility to telecommute as you take on some tough challenges.
Primary Responsibilities
• Create a positive experience and relationship with the member
• Proactively engage the member to manage their own health and healthcare
• Support the member to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician
• As needed, help the member engage with mental health and substance use treatment
• Provide member education on community resources and benefits
• Conduct post discharge activities from hospital facility and support connection to social services
• Partner with care team (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team
• Answer incoming phone calls from health care providers and identify the type of assistance the provider needs
• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
• Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
• Extensive work experience with Medicaid community
• Monitor timely receipt, accuracy and compliance of State assessments. Maintain 100% adherence to State contract, CMS requirements, and United Healthcare Community Plan Performance and Quality metrics around Conversion Goals.
• Meet State Partner and Internal expectation on timeliness & quality of interactions with members and providers
• Demonstrate compliance in the urgency of all Star+Plus State & internal deadlines
• Act as an advocate for membership and establish effective working relationships with our providers to service our members, ensuring all federal, state and company regulations, policies, and expectations are followed
• Be responsive to our members (retention & referrals) and providers (contracting retention)
• Work with hospitals, clinics, facilities and the clinical team to manage request for services from members and/or providers
• All other duties as assigned
What Are The Reasons To Consider Working For United Health Group?

Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include:
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
• High School Diploma/GED (or higher)
• 2+ years of experience working within the community health setting in a health care role
• Intermediate level of computer proficiency (including Microsoft Outlook, Teams) and ability…

Apply Job!