Senior Manager, Customer Experience (Remote)

Who we want:

• Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members...
• Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.
• Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
• Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.

What you will do:

• Proven track record of managing people in demonstrating the ability to problem-solve, manage projects and prioritize workload with minimum supervision
• Manage people with product and procedural expertise related to HCP education programs including; market segmentation and health economics
• Analyze and anticipate changing market dynamics and customer needs
• Lead a team that can collaborate with key opinion leaders to design educational materials and services
• Identify competitive and market trends that support the development of training platforms
• Foster and lead team collaboration with broader Medical Education/product marketing/sales training, etc
• Set direction and shape future needs for entire medical education program offering
• Drive improvements in the delivery of our medical education programs
• Establish metrics, analyze results and define areas of improvement/action plans
• Build strategy and execution plans
• Communicate long-term strategy to key stakeholders to gain organizational alignment
• Ability to manage budget, evaluate past decisions and prioritize new investments
• Maintain and develop KOL network along with scientific society close collaboration to promote Stryker Medical Education
• Actively contribute to the development of mid to long term vision
• Be a source of proposal for innovative alternative
• Continuously look ahead incorporating customer input
• Determine how to increase adoption of Stryker product and improve patient outcomes; sharing best practices across Stryker
• Establish MedEd Communication strategies within global Stryker plan
• Define desired communication plan consistent with Medical Education global strategy

Minimum Qualifications (Required):

• Bachelor’s degree required
• 10+ years of work experience required

Preferred Qualifications (Strongly desired):

• MBA preferred
• 7+ years medical device or Medical Education experience preferred
• 4+ years of people management experience preferred
• Excellent presentation and interpersonal communications skills
• Strong analytical and problem-solving skills
• Ability to manage multiple projects while delivering on established timelines
• Ability to be persuasive in the absence of organizational authority
• Must be able to understand and work within complex interdivisional procedures and policies
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)
• $112,800 - $239,900 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors

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