Inbound Customer Service Representative (remote)

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
• Hourly pay ranging from $16.00 to $17.00, based on experience and qualifications
• Eligibility for Cognizant’s discretionary annual incentive program based on performance
• Comprehensive benefits including Medical/Dental/Vision/Life Insurance, Paid Time Off, and a 401(k) plan
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment with training provided
• Remote work flexibility available for qualified applicants

What To Expect (Job Responsibilities)
• Address the needs of inbound callers to achieve first call resolution, following established call flows and guidelines
• Collaborate with internal partners to resolve issues related to claims, provider searches, and benefits
• Maintain professionalism while documenting all interactions in accordance with Quality Assurance Guidelines
• Adhere to scheduled work hours and maintain production and adherence standards
• Assist callers with various inquiries while managing potential frustrations and complaints

What Is Required (Qualifications)
• High School Diploma or GED required
• Minimum of 1 year of customer service experience in a call center
• Proficiency in Microsoft Office Suite, particularly Word and Excel
• Experience using dual monitors and multiple applications simultaneously
• Excellent written and verbal communication skills

How To Stand Out (Preferred Qualifications)
• Strong time management and organizational skills
• Proven ability to work under pressure and meet deadlines
• Accurate keyboard skills with a demonstrated ability to enter data efficiently

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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