ACH Support Analyst - Payment Deposit Services

Description:
• Support multiple functions and processes within Payment and Deposit Operations
• Primary responsibility is operation support of ACH and Vault applications
• Performs business analysis for payment and deposit applications
• Acts as first line of contact for user reported inquiries
• Ensures high quality support and great service to partners and clients
• Assists in identifying and implementing operational improvement concepts
• Develops reporting and metrics to measure performance
• Communicates clearly with end users and key stakeholders
• Mines data from primary and secondary sources
• Leads and coordinates small projects and initiatives
• Builds relationships and communicates effectively with stakeholders

Requirements: • Bachelor’s Degree or equivalent experience • 2+ years in operational or support environment • Client centric mindset • Excellent written and verbal communication skills • Ability to effectively manage change • Proven track record of building strong... working relationships • Strong decision making and analytical skills • Attention to detail in documenting and implementing requirements • Highly organized, detail-oriented • Ability to facilitate research and resolution of issues • Strong aptitude to technology based tools and databases

Benefits:
• Short-term incentive compensation
• Deferred incentive compensation
• Benefits for eligible employees

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