Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions
Posted 2025-04-06Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions
Job Description:
Join Sagility: Elevate Your Career in Healthcare Customer Service!
Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.
Join Us and S.O.A.R
 S - Spark Curiosity
 O - One Team, One Direction
 A - Action for Results
 R - Right by... Right Purpose
We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.
Benefits:
 Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
 Performance incentives
 Paid training in a state-of-the-art video training environment
 Comprehensive health plan available after 90 days
 Employee wellness and engagement programs
 Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives
Responsibilities:  Promptly and effectively manage all incoming calls  Conduct research to provide effective solutions for customer issues  Document all calls accurately  Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation  Strive to achieve daily team quality and customer satisfaction goals
What We Are Looking For:
 Unwavering commitment to perfect effort
 Punctuality and dedication
 Ability to thrive in a fast-paced environment
 Proficiency in navigating various computer applications
 Drive to exceed caller expectations
 Desire to build and enhance current skills
 Positive attitude and teamwork orientation
 Previous healthcare experience is a plus
 Previous call center experience is required
Requirements:  18 years of age or older  High School Diploma or equivalent  Minimum of 1 year in a single job, preferably in a call center customer service environment  Reliable attendance with no missed time in the first 90 days  Ability to type 25 wpm  Strong oral and written communication skills  Comfort with desktop computer systems  Hardwired internet connection with speeds greater than 5MB upload and 10MB download  Secure, private work area at home  Flexible schedule availability (Monday-Saturday)
Sagility is an Equal Opportunity Employer/Vet/Disability.
Location:
United States of America
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