Customer Service Representative - Inbound Claims Support

Description

The Customer Care Advocate will handle inbound customer service inquiries via telephone and/or email, resolving complex customer issues. The successful candidate will leverage effective listening skills, diligence, and a genuine desire to ensure that every customer experience is exceptional. By understanding the customers’ needs and focusing on delivering tailored solutions, you will... provide a service experience that exceeds expectations. This is a full-time virtual position with in-person training in Cary, NC.

Company Culture and Environment

MetLife fosters a culture that emphasizes professionalism, empathy, and continuous improvement. The organization values strong customer connections and encourages its employees to strive for excellence in service delivery.

Career Growth and Development Opportunities

MetLife supports career development through training and initiatives that promote learning and growth within the company. Advocates are encouraged to enhance their skills and knowledge to advance in their careers.

Detailed Benefits and Perks
• Comprehensive healthcare benefits
• Life insurance
• Retirement benefits
• Parental leave
• Legal plan services
• Paid time off
• Annual short-term incentive compensation

Compensation and Benefits

The wage for this position is $41,600.00 per year. MetLife offers a comprehensive benefits program, including healthcare benefits, retirement benefits, and paid time off. All incentives and benefits are subject to applicable plan terms.

Why you should apply for this position today

This role offers the opportunity to work within a supportive environment dedicated to making a difference in the lives of customers while advancing your career in a respected organization.

Skills
• 2+ years of customer service experience
• Flexible working schedule between 8:00 am - 11:00 pm EST, Monday through Friday
• Strong computer/keyboard skills
• Excellent analytical and critical thinking skills
• Superb listening skills with professional oral & written communication
• Empathetic communication style to build trust and accountability

Responsibilities
• Respond to customer requests via telephone or email, providing excellent service
• Research requests regarding policy provisions, claim status, and procedures
• Efficiently process transactions and refer requests as needed
• Enhance customer relationships using effective communication and empathy
• Support service campaigns as required
• Navigate electronic systems to provide integrated responses to inquiries
• Maintain professionalism in all interactions

Qualifications
• New hires must live a commutable distance from Cary, NC
• High School diploma or GED equivalent preferred
• Experience in insurance or financial services is a plus
• Prior call center experience is highly preferred
• Ability to learn quickly and develop an understanding of company products
• Passion for customer service and commitment to follow-through

Education Requirements
• High School diploma or GED equivalent preferred
• Some college or professional certification is a plus

Education Requirements Credential Category

High School diploma or GED equivalent is required.

Experience Requirements
• 2+ years of customer service experience
• Flexible to work specific shifts, including overtime as needed
• Prior call center experience is highly preferred

Why work in Holly Springs, NC

Holly Springs offers a welcoming community with a balance of suburban convenience and access to urban amenities. The area is known for its family-friendly atmosphere, excellent schools, and recreational opportunities, making it an ideal location for personal and professional growth

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