Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative

Employer Industry: Lead and Workflow Management for Home Improvement

Why Consider This Job Opportunity...
• Opportunity to work from home after onboarding
• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service with a company match of up to 4%
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

What To Expect (Job Responsibilities)
• Answer incoming calls and respond to customer requests
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors as needed
• Adapt to fast-changing guidelines while assisting customers

What Is Required (Qualifications)
• High school graduate or G.E.D.
• Minimum of one year experience in an inbound/outbound call center or retail environment
• Excellent oral and written communication skills
• Ability to multitask while speaking on the phone and using a computer
• Must be able to pass a background check

How To Stand Out (Preferred Qualifications)
• Ability to type at least 25 words per minute
• Experience in providing exceptional customer service and maintaining established quality requirements

#CustomerService #WorkFromHome #CareerDevelopment #HomeImprovement

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