General Manager, Atlanta Operations

United States, Georgia, Atlanta

Delta Professional Services...

28-Oct-2024

Ref #: 26573

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Professional Services (DPS) is the premier Flight Training & Standards provider of choice to Delta Air Lines, its affiliates and key industry partners. The General Manager, Atlanta Operations will be responsible for leading and motivating a team of DPS individuals that are responsible providing high quality customer service and support to Delta Air Lines and the DPS Airline Transport Pilot Certification Training Program (ATP-CTP). The incumbent will also be responsible for leading a team that supports the growing DPS business. This will be accomplished by leading efforts to create streamlined business and day-to-day operational processes within their workstream through the oversight of the organization’s standard operating procedures (SOPs). To be successful, we are seeking a leader that is focused on thoughtfully driving the business forward. This leader will be responsible for the Delta Air Lines relationship. He/She will lead client development and build seamless customer interactions. He/She must accelerate our client experience by strengthening customer trust, expanding business and fostering new offerings and experiences.

This is a critical leadership role on Delta Professional Services Operations team. This leader will collaborate with leaders across the DPS Operations, Sourcing and Administration teams to deliver on our goals and support DPS’ broader customer and margin objectives.

Summary Of Responsibilities (not Comprehensive)

The leader must lead with the following characteristics:
• Entrepreneurial, change-striving, resilient spirit that leads by example, and is disruptive in thinking big and dreaming big without boundaries
• Embraces challenges and drives toward solutions
• Comfortable and confident expressing candor to any audience, has executive presence
• Ability to flex and tailor communication when speaking with business partners and external partners

This position reports to the Senior Vice President, Operations & Client Experience for Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines.

Essential Functions/Tasks
• Lead DPS Program Managers assigned to Delta Air Lines and the ATP-CTP
• Mentors, coaches, and inspires a diverse team to perform and deliver at their best
• Foster strong relationships with client leadership team
• Strong influence and collaboration skills to work effectively cross-divisionally with trust, an enterprise mind-set, and a focus on delivering quality results on-time
• Coordinate with DPS and client teams to deliver premium services on time, every time
• Partner with client leadership to identify target needs, staffing requirements and potential areas for growth.
• Leads and effectively manage high impact projects with an acute understanding of risks, tradeoffs, and competing corporate priorities
• Manages DPS P/L as it relates to area of responsibility
• Partner with DPS Sourcing and Recruiting as needed to support Delta Air Lines and the DPS ATP-CTP
• Support the relationship and communication strategies with the client’s multiple teams
• Consistently prioritizes safety and security of self, others, and personal data
• Establishes an environment of continuous improvement
• Write and distribute periodic DPS employee communication
• Coordinate periodic town-hall meetings
• Review and approve employee expenses
• Travel required

Additional Program Responsibilities
• Develop a comprehensive list of work processes related to client support and documents a step-by-step process flow for each identified process
• Identify ways to automate and streamline key workstreams and processes within their department

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
• Competitive salary, industry-leading pro?t sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need To Succeed (minimum Qualifications)
• Bachelor’s degree or equivalent, relevant experience
• Commercial Pilot Certificate (Airline Transport Pilot Certificate preferred)
• Previous leadership experience in a FAR Part 121 Air Carrier Flight Training & Standards, Operations or Safety Department or a Part FAA Part 142 Training Center
• Solid organizational and leadership skills
• Conversant with Air Carrier Flight Training Operations and Federal Aviation Regulations
• Must be able to effectively communicate (verbally and in writing) and present to employees and executive leadership
• Must operate with a high degree of confidentiality and trust
• Solid computer skills including proficiency with MS Office 365 and the ability to learn other Delta/DPS software
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States

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