Online Technology Support - Travel Agency Experience Required

World Travel, Inc. is seeking an Online Technology Support resource to assist with internal and external technical support of our online booking tools that include: Concur Travel, Deem, GetThere and TravelBank and our WorldMobile App.

The right candidate will provide courteous, timely, accurate and efficient issue resolution to customers via phone, email, and chat functionality that provides... navigation, troubleshoot, and solve for inquiries concerning all online booking tools.

The right candidate will have working knowledge of either Sabre or Apollo Global Distribution System - Cryptic/Graphical (Point&Click) capability preferred.

Job Responsibilities: • Assist customers with online tool navigation, password resets, and building profiles. • Troubleshoot • Organize day to prioritize client support calls, chats and emails • Open service desk tickets to report online issues • Keep current on online tool releases, product enhancements and current events related to the travel industry • Assist customers with World Travel, Inc. proprietary tools

Education and Experience Requirements
• 1-3 years previous experience using Concur Travel, Deem, GetThere and TravelBank
• 1-3 years previous experience with Sabre or Apollo Global Distribution System
• 1-3 year Customer Service experience
• Bachelor Degree or equivilent Preferred
• Minimum 5 years work experience in a travel agency setting
• Expert Microsoft Office skills

Competency and Position Requirements
• Excellent written and verbal communication skills, particularly with a customer service focus
• Comfortable and professional in customer-facing situations
• Independent worker who is a self-starter and who is willing to learn
• Strict attention to detail
• Ability to work in a fast-paced, stressful environment
• Technical Aptitude

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:
• 8 hour shift

Experience:
• Concur Travel, ETTA, Get There and TravelBank: 1 year (Required)
• Client Services & Customer Support: 1 year (Required)

Work Location: Remote

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