Work-at-Home Customer Service Representative Job Openings (Full-Time)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity...
• Competitive base pay with regular reviews and raises based on tenure and performance
• Opportunity for career advancement and growth within the organization
• Fun and engaging work environment with a casual dress code
• Paid time off, holidays, and paid training opportunities
• Incentives including monetary rewards and prizes such as electronics and trips
• MCI provides necessary equipment for remote work, allowing flexibility

What To Expect (Job Responsibilities)
• Handle inbound customer inquiries and troubleshoot basic technical issues
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade services
• Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
• Highly motivated, energetic, and dedicated with a strong customer service orientation
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Exceptional interpersonal skills and the ability to build relationships with team members and customers

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #Incentives

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