Sr Customer Success Manager
Posted 2025-04-06Who we are:
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
 BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
 Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
 CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
 DUNS 100 Best Tech Companies to Work For in 2024
 Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
 2024 Inc. 5000 list for the 4th consecutive year!
Â... Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: youÂll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek:
WeÂre looking for a Sr Customer Success Manager to join our growing team. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigIDÂs platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. This role reports to a Director, Customer Success.
What youÂll do:
 Manage the customer relationship, risk, and revenue
 Build trust and create meaningful relationships among champions and key executives within each account
 Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
 Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
 Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
 Identify risk and execute a cross-functional risk mitigation plan
 Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
 Share our Values of Care-Do-Try-Shine!
What youÂll bring:
 5+ years in Customer Success managing a portfolio of large enterprise accounts
 Background in big data, privacy, data governance, or information security as either customer or vendor
 Ability to understand customer needs and provide appropriate best practices
 Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
 Deep understanding of value drivers in recurring revenue business models
 Familiarity with on-premise and/or cloud data landscape
 Outstanding interpersonal communication, customer relationship, and executive presentation skills
 Excellent organization skills and ability to multitask in a fast-paced startup environment
 Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
 BS/BA degree
Our Values:
We look for people who embody our values - Care, Do,Try & Shine.
 Care - We care about our customers and each other
 Do - We do what it takes to make a positive impact
 Try - We try our best and we donÂt give up
 Shine - We shine and make it our mission to always stand out
The annual base salary range is $125,000 - $145,000. Actual salaries will vary and are based on a candidateÂs qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.
BigBenefits:
?? Work from home with a global remote-first community
?? Global Culture Corner
??? Flexible PTO and Quarterly Volunteer Days
?? Equity Participation
?? 100% employer-covered medical, dental, and vision options available to you
?? Additional insurance benefits like pet insurance and legal assistance
?? Learning & Development Opportunities
?? Fidelity Employer Sponsored 401K
?? Robust DEI Program with several vibrant ERG communities
?? Paid Parental Leave
#LI-Remote
#LI-KL1
BigDiversity: WeÂre committed to creating a culture of inclusion, diversity, and equality  across race, gender, sexuality, disability, and neurodiversity  where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.
CPRA Employee Privacy Notice: CA
BigID is an E-Verify Participant
Apply Job!