Work-At-Home Call Center Representative (Full-Time)

Employer Industry: Business Process Outsourcing

Why Consider This Job Opportunity...
• Competitive salary with regular reviews and raises based on tenure and performance
• Opportunities for career advancement into roles such as Supervisor, Trainer, and Operations Management
• Engaging and supportive work environment with a casual dress code
• Incentives including monetary rewards and prizes such as electronics and trips
• Medical, Dental, and Vision coverage options available after 30 days of employment
• Paid time off and holidays included in the benefits package

What To Expect (Job Responsibilities)
• Handle inbound customer inquiries and troubleshoot basic technical issues
• Utilize systems and technology for effective account management
• Identify sales opportunities and apply sales techniques to enhance customer experience
• Escalate customer dissatisfaction to the managerial team as needed
• Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
• Previous experience in customer service or support roles
• Strong problem-solving and conflict resolution skills
• Ability to thrive in a fast-paced environment with change and ambiguity
• Proven ability to build relationships with team members and customers
• Highly motivated and energetic demeanor

#BusinessProcessOutsourcing #CustomerService #CareerAdvancement #CompetitiveCompensation #Incentives

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