FT Customer Support Associate (Work From Home)

Employer Industry: Customer Service Technology

Why Consider This Job Opportunity...
• Competitive salary
• Full healthcare benefits provided
• Technology expense reimbursement to support your work-from-home setup
• Opportunity to work remotely from anywhere in the U.S.
• Engage in meaningful projects that enhance customer experience
• Join a fast-paced team with a commitment to customer advocacy

What To Expect (Job Responsibilities)
• Handle incoming calls, chat, and emails from users, providing frontline support
• Utilize active listening to resolve customer issues effectively
• Collaborate with team members on various customer support projects
• Advocate for customer needs within the organization
• Drive improvements in customer experience based on feedback

What Is Required (Qualifications)
• Strong active listening skills to understand and resolve customer issues
• Familiarity with products and services to assist users effectively
• Ability to collaborate with a team in a remote environment
• Excellent communication skills, both written and verbal
• Must be available for scheduled shifts

How To Stand Out (Preferred Qualifications)
• Experience in customer support or a related field
• Proficiency in using customer service software and tools
• Strong problem-solving skills to address customer concerns
• Ability to work independently and manage time effectively
• Previous experience advocating for customer needs within an organization

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