Work-at-Home Customer Service Representative Job Openings (Full-Time)

Employer Industry: Customer Service and Business Process Outsourcing

Why Consider This Job Opportunity...
• Competitive base pay with regular reviews and raises based on tenure and performance
• Opportunity for cash and prize incentives, including items like computers, tablets, and vacations
• Paid time off and paid holidays, along with paid training opportunities
• Medical, dental, and vision coverage options available after 30 days of employment
• Advancement opportunities within a fun and engaging work environment
• Flexible full-time schedules available, including day and night shifts

What To Expect (Job Responsibilities)
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade services
• Appropriately escalate customer dissatisfaction to the managerial team
• Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How To Stand Out (Preferred Qualifications)
• Previous experience in customer service or sales
• Familiarity with Windows operating systems
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment with change and ambiguity
• Proven reliability in maintaining regular attendance and punctuality

#CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #AdvancementOpportunities

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