Supervisor II-DSS Care Management (Full time remote- NC based)
Posted 2025-04-06The Supervisor II for Department of Social Service (DSS) Care Management Teams provides supervision and oversight to clinically licensed and unlicensed staff who support health plan members involved in the DSS systems who are seeking services within Alliance Health Plans catchment area. This includes supporting the foster care population that is receiving adoption assistance and former foster... youth. The Supervisor oversees staff conducting assessment of member needs, linking members to network and community resources, developing and monitoring the implementation of plans of care, and addressing the barriers which may be interfering with memberÂs desired outcomes for a community involved quality life. Incumbents maintain frequent contact and attend meetings with external stakeholders.
 This position is a provisional appointment meaning it is expected to have an end date within the next 12 to 18 months. ***
This is a full-time remote opportunity. There is no expectation of being in the office routinely, however, the selected candidate must be available to travel in the community as needed. The selected candidate must reside in North Carolina
Responsibilities & Duties
Supervise and Develop Staff
 Work with Human Resources and Unit Director to maintain and retain a highly qualified and well-trained workforce
 Ensure staff are well trained in and comply with all organization and department policies, procedures, business processes and workflows
 Ensure the department has the needed tools and resources to achieve organizational goals, to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
 Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
 Ensure all staff are treated with respect and dignity
 Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
 Work to resolve conflicts and disputes, ensuring that all participants are given a voice
 Set goals for performance and deadlines in line with organization goals and vision
 Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
 Cultivate and encourage efforts to expand cross-team collaboration and partnership
 Provide 1:1 and group supervision at least monthly. Facilitate monthly team meetings and participate in division meetings
 Provide support to team members in meeting the needs of the members served
 Provide feedback to team and supervisor about member experiences, gaps and strengths in services to meet the needs of the members
Supervise Unit Operations
 Ensure that the activities of the Care Management Department are properly and professionally documented within electronic medical record platform per documentation standards for the Care Management Comprehensive Assessment, Care Plans, Documentation notes, as well as internal and external email communication
 Provide clinical oversight for team, identifying when escalation is necessary or when referral to other care team members is warranted and offering supervision on difficult cases
 Ensure adherence to agency and departmental policies and procedures to facilitate the functioning of Care Management and compliance with agency, state and federal regulations
 Participate in local, regional, and state meetings as required
 Ensure care management activities are focused towards special health care populations
 Promote efficient person-centered and whole person care management
 Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout the Alliance Health Plan catchment area
 Provide oversight of case record reviews required by the Quality Management department
 Participate in all related management and clinical team meetings as required
 Develop and/or assist in the development of policies and procedures pertaining to the implementation and sustainability of the Tailored Plan system of services including the Department of Justice settlement
 Analyze and monitor community capacity for service needs, service gaps, and the implementation of evidence based/best practices
 Ensure appropriate distribution of member assignment to PODs based on program population and risk stratification
 Oversee the implementation of a system-wide approach to improving the quality and accessibility of services and supports for high risk citizens throughout the catchment area
 Partner with community stakeholders to assess opportunities and barriers and achieve a seamless and coordinated service delivery system
 Offer feedback as initiatives are developed
Provide Customer Service
 Maintain working relationships with providers, community agencies, professionals and other stakeholders
 Collaborate with other Alliance Departments to meet consumer and agencies goals
 Assure compliance with Alliance Policies and Procedures
Adhere to all Alliance Organizational Policies and Procedures and Care Management Desk Procedures
 Monitor staff compliance with all Alliance Organizational Policies and Procedures and Care Management Desk Procedures
Support continuous quality improvement
 Make recommendations to improve department procedures and increase operational efficiency
 Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout Alliance
Knowledge, Skills, & Abilities
 Person Centered Thinking/planning
 Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
 Knowledge of Department of Social Services Systems
 Knowledge of the NC Division of Mental Health, Developmental Disabilities and
 Substance Abuse IPRS Target Populations and Service Array
 Knowledge of 1915(b) and NC Innovations Waiver
 Knowledge of Medicaid and Innovations Service Array
 Knowledge of applicable Federal laws, including Substance Abuse and HIPAA Privacy Laws.
 Knowledge of National Accreditation standards and regulations
 Knowledge of and skilled in the use of Motivational Interviewing
 Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
 Knowledge of Tailored Plan standards and procedures
 Knowledge of using assessments to develop plans of care
 Demonstrated knowledge of the assessment and treatment of developmental disabilities, with or without co-occurring mental illness
 Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required
 Strong interpersonal skills
 Conflict management and resolution skills
 Strong written and verbal communication skills
 ISP development training
Minimum Education & Experience
MasterÂs degree from an accredited college or university with three (3) years of experience providing care management, case management, or care coordination to the population being served. Must be fully or provisionally licensed in the State of North Carolina as a LCSW, LMFT, LCAS, LCMHC, LPA
Or
Graduation from an accredited school of nursing and three (3) years of experience providing care management, case management, or care coordination with the population served. Must be licensed as a Registered Nurse in the State of North Carolina.
Knowledge and experience collaborating with county departments of social services, department of juvenile justice, crisis response, and community-based treatment providers including training highly preferred.
Special Requirements
Valid NC Driver License
RN, LCSW, LCMHC, LMFT, LPA
Salary Range
$79,600-$96,390/Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. The selected candidate will be eligible to participate in Alliance's PPO Health Benefit Plan. This position does not include any other benefits, nor offer vacation or sick accrual leave
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