Customer Care Specialist - Healthcare (Remote)

Job Title: Customer Care Specialist

Client: Fortune 50 Healthcare Company...

Location: 100% Remote (9am-6pm EST)

Duration: Long-Term Contract (full-time hours)

Benefits: Weekly paycheck, holiday pay, health insurance

Pay: $18/hour

Overview

Are you passionate about providing top-tier support and looking for your next career move with a Fortune 50 healthcare company? Brooksource is seeking a highly supportive Customer Care Specialist to join the Identity & Access Management (IAM) Team at our healthcare client. In this fully remote role, you will be providing support to Medicare/Medicaid customers by ensuring seamless access to their accounts and resolving login issues. This role is best suited for candidates with exceptionally kind communication skills, a passion for helping others, and the ability to help older customers with patience and empathy.

Key Responsibilities
• Provide compassionate support to Medicare and Medicaid customers, addressing account access questions, password resets, and web portal navigation.
• Handle inbound and outbound calls, emails, and other communications from customers/members with professionalism.
• Troubleshoot technical issues related to account management and assist users in navigating system features.
• Document interactions in ServiceNow ticketing system, keeping records up to date for tracking and follow-up.
• Support customers with basic technical support, such as clearing browser cache/history and navigating Microsoft Office applications.

Skills & Qualifications
• Experience in a call center environment, specifically with password resets or customer account support.
• Experience using ticketing systems (e.g., ServiceNow) and call management platforms (e.g., Avaya).
• Basic technical troubleshooting skills, including web browser navigation and Microsoft Office applications.
• Excellent written and verbal communication skills through phone and email.
• Commitment to providing outstanding customer service with empathy, patience, and professionalism to non-technical customers.
• Experience working remotely from home and following a set schedule (9AM-6PM EST).
• Prior experience supporting healthcare customers with Medicare/Medicaid services preferred

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