Weekend - Technical Client Support Specialist

The Storage Group, a competitive creator of websites, provider of online marketing and proprietary touchless rental systems is looking for a (Remote) Full-time - Thursday through Monday - Technical Client Support Specialist. If you are driven to provide excellent customer service and have website technical support experience, we are looking for you! The role is for the days between Thursday thru Monday during business day hours. You would be the main contact and responsible for incoming calls, emails, chats, and tickets from clients and facility tenants. You will help with troubleshooting, creating tickets, resolving technical issues, and following up with clients or tenants.

Day to Day Life at The Storage Group as a Technical Client Support Specialist:
• Receive and respond to client queries, troubleshoot, and resolve technical requests in a timely and accurate manner via telephone, email, chat, and ticket system.
• Respond to and assist tenant user issues with online move-in system... such as password resets, payment issues via telephone, email, chat or ticket system.
• Provide technical support and resolve tickets regarding website content changes, image compression/changes, plug-in installation, fix design errors including CSS or HTML
• Add script to websites as needed
• Assist with Gmail Suite emails
• Make updates or edits to website through FTP access and/or ManageWP
• Remove domains and websites from Servers
• Facilitate completion of activities for our proprietary Tenant Move-In Suite for pricing, Esign, and autopay options
• Update Website Plugins to current versions
• Other as needed

What you need to know to be successful in this role:
• Excellent verbal and written skills
• Excellent Customer Service skills
• Knowledgeable with Web Pages, PHP, WordPress
• Experience with domain management
• Comfortable with the Gmail suite platform
• C-Panel knowledge
• Ability to perform using PHP Code
• Strong skills with CSS and HTML
• Experience using Hubspot CRM preferred
• Ability to be proactive
• Problem-solving and troubleshooting experience

What the Storage Group needs from you:
• To be motivated, innovative and career-focused
• Willing to go the extra mile to get the job done
• Independent but loves brainstorming and working with a team
• Able to bring enthusiasm and can-do attitude to the position
• Service-oriented
• Someone who likes to learn

The Storage Group is a progressive marketing solutions and SAAS provider to the Self Storage Industry. Our company has a proven track record of providing innovative products and services to our clients. Our clients have been found in all 50 states and Canada. Our clients range from all aspects of the Self Storage Industry, from single properties to multi-facility owners. We provide the tools to support their success. Our clients are our family and we always strive to make sure how we service them is always above and beyond.

Job Type: Full-time

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Holidays

Application Question(s):
• Have you worked in a technical customer support role?
• What salary or hourly rate are you looking for?
• Have you ever worked with website creation or website quality review?
• Do you have experience with C-Panel?

Education:
• High school or equivalent (Required)

Experience:
• Customer Service: 1 year (Required)
• HubSpot: 1 year (Preferred)
• HTML5: 2 years (Required)
• PHP: 2 years (Required)
• WordPress: 2 years (Required)
• CSS: 2 years (Required)

Work Location: Remote

Apply Job!