Customer Support Agent - Work From Home

Employer Industry: Telehealth Services

Why Consider This Job Opportunity...
• Competitive salary with flexible hours
• Fully remote position allowing work from anywhere in the U.S.
• Opportunity to contribute to the success of therapists and enhance patient experiences
• Engage in continuous process improvements through collaboration with cross-functional teams
• Chance to provide valuable feedback and insights to improve service delivery

What To Expect (Job Responsibilities)
• Manage day-to-day therapist inquiries and requests through various communication channels (SMS, phone, emails)
• Provide ongoing support to therapists throughout their treatment journeys
• Share feedback and insights with the team on common themes and issues raised by therapists
• Collaborate with cross-functional teams to implement process improvements
• Document knowledge bases and saved responses for improved patient service

What Is Required (Qualifications)
• Must be available and punctual for scheduled work shifts
• Excellent communication skills, both written and verbal
• Ability to manage multiple inquiries across different channels effectively
• Experience in customer support or a related field
• Strong problem-solving skills and attention to detail

How To Stand Out (Preferred Qualifications)
• Experience in a healthcare or telehealth environment
• Familiarity with documentation and knowledge base management
• Ability to work collaboratively in a remote team setting
• Previous experience in a role focused on therapist or patient support

#Telehealth #CustomerSupport #RemoteWork #HealthcareServices #CareerOpportunity

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