Tier 1 Support Specialist - Remote - Night Shift

Description:
• What is PerfectServe?
• PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions.
• Position Overview: We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger.
• To support PerfectServe’s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team.
• Specialists will be responsible for supporting and delighting PerfectServe’s end users - physicians, nurses and system administrators.
• This position requires interaction with people and technology while either standing or sitting.
• PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination.

Requirements: • While we have some M-F daytime schedules... available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required • Willingness and excitement to work evenings or overnights and/or weekends • Strong technical aptitude • Excellent written and verbal communication skills • Excellent analytical and troubleshooting skills • Ability to work in a fast-paced environment and successfully prioritize competing tasks • High customer empathy and exceptional customer service skills • Access to high-speed internet • Able to start on December 2, 2024. • Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day • Our team is currently only looking for candidates that are located within the U.S.

Benefits:
• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

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