Customer Service Representative Needed (Mac Required)

Are you detail-oriented, resourceful, and ready to make an impact? We are looking for a proactive Customer Service Representative to join our fast-paced, high-growth team. This is a remote position with required availability to work during Eastern Standard Time (EST) hours, ensuring seamless support for our customers.

Key Responsibilities...

• Respond to customer inquiries promptly and professionally via multiple communication channels.

• Provide clear, comprehensive information on our services, addressing questions with accuracy and empathy.

• Resolve customer issues efficiently, ensuring every interaction upholds our high standards of service quality.

• Capture and manage quality control details to ensure customer satisfaction.

Required Skills & Tools:

• Strong verbal and written English communication skills.

• Proficiency with Mac computers.

• Experience using Slack, Google Drive, Notion, Real VNC, and working with PDFs.

• Familiarity with reading and interpreting measurements.

• Reliable, high-speed internet connection.

• A MacBook is required for this role.

• Availability to work EST hours.

Working Conditions:

• Fully remote position with availability to work 7 days a week.

• Embrace a dynamic, startup culture where you’ll learn on the fly, tackle significant responsibilities, and experience rapid career growth in a fast-paced environment.

If you thrive in a high-energy setting and are passionate about delivering exceptional customer service, we’d love to hear from you. Join us and be part of a team where your contributions will make a real impact

Apply Job!