Customer Service Traveling Test Center Manager

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients... of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

JOB TITLE: Customer Service Traveling Test Center Manager
REPORTS TO: Channel Engagement Manager or Sr. Manager
DEPARTMENT: Test Center
LOCATION: Remote with Travel

JOB OVERVIEW:
The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.

Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.

In this 100% travel role you will support test centers (storefronts) where management assistance is needed. This could be through the former manager leaving, the current manager being on leave, or to train new managers. This exciting but challenging role will help drive turnarounds at poor performing locations and helping new managers to Prometric.

Benefits:
• 12 Paid Holidays Off annually based on work schedule
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA

Include these PERKS for employees hired for Full Time:
• Legal
• Vacation

AVAILABLE SCHEDULE:
• Full-time + travel time
• Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
• Our ideal candidate demonstrates teamwork, with the availability to work various shifts any day - Monday through Saturday - between 7 am and 6:00 pm. Candidate must be open to flexible scheduling and flexible travel schedule.
• Travel often required on short notice

RESPONSIBILITIES: • Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients. • Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators • Understand how test center operating costs impact Prometric's key financial and business drivers and performance against corporate metrics • Educate staff on the rationale behind the key performance levers for the business and coach staff how to efficiently achieve the targets • Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly. • Responsible for hiring and training of new Test Center Administrators • Review and approve timesheets and expenses for all staff • Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facilities • Represents the organization with professionalism • Has sufficient knowledge of basic technology to resolve common issues • File detailed reports on any irregular test center situations or complaints • Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required. • Resolve, report or escalate candidate and/or building problems to the appropriate department or manager • Engage with property management to maintain a safe and comfortable testing environment • Acts as a TCA to administer tests • Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player. • Maintain a deep knowledge of policies, practices, and procedures.

QUALIFICATIONS: EDUCATION • High school diploma or equivalent • College experience a plus

EXPERIENCE
• Minimum of two years of customer service experience required (call center, retail, restaurant, etc.)
• One year of management or supervisory experience required

Must be 18 years of age to qualify

PHYSICAL JOB REQUIREMENTS
• Must live within one hour of the airport or train station with the ability to travel on short notice by airplane, train, or car.
• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods while administering exams
• Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
• The role is 100% travel based. Must be reasonably located near a major airport hub to support travel needs.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law

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