Call Center Service Reps  Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!
Posted 2025-04-06Employer Industry: Health Care Services
Why Consider This Job Opportunity...
 Opportunity for career advancement and growth within the organization
 Extensive training and support through a skill-based progression program
 Paid time off and health insurance benefits included
 Work remotely after approximately 8-9 weeks of on-site training
 Chance to represent a leading health care organization and advocate for members
What To Expect (Job Responsibilities)
 Address member and provider inquiries received through the employer's contact numbers
 Ensure customer satisfaction by understanding and resolving member/provider needs
 Document call details for tracking member/provider contacts
 Identify and communicate trends indicative of service issues
 Escalate member/provider concerns and servicing issues as necessary
What Is Required (Qualifications)
 High school diploma required; Bachelor's degree or advanced education desirable
 Minimum of 2 years of professional work experience in a customer-facing inbound call center setting
 Strong multitasking abilities with proficient typing skills
 High proficiency in MS Word, MS Excel, and system data entry
How To Stand Out (Preferred Qualifications)
 Experience in a health care services environment
 Familiarity with health insurance products and services
 Previous experience in a role focused on customer service excellence
#HealthCare #MemberServices #CareerGrowth #RemoteWork #CustomerSupport
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