Customer Service Specialist

Job Summary of Customer Service Specialist:

Your role as a Customer Service Specialist is all about providing customers with a superb experience. You will be responsible for guiding them through the CarMax process, providing support every step of the way, and collaborating with other teams to ensure a successful outcome. With honesty and transparency as our core values, you will play an integral... role in maintaining our reputation as the nation's largest retailer of used cars.

Responsibilities of Customer Service Specialist:
• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
• Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
• Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
• Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

The Function of the Role:
• This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications of Customer Service Specialist:
• To succeed in this position, the individual must be capable of competently performing each essential responsibility.
• The necessary credentials cited below serve as a representation of the know-how, aptitude, and/or ability demanded.
• Making reasonable accommodations is within the realm of possibility so that people with disabilities can perform fundamental tasks.
• Manifest extraordinary talent in articulating ideas with precision and ease
• Demonstrate Self-Assurance in Yourself, Your Product, and CarMax
• Capacity to foster and uphold strong affiliations
• Exhibit robust teamwork principles by embodying trustworthiness, admiration, integration, justness, and merriment
• Balancing the needs of the customer and the business requires careful consideration and planning. Business leaders should assess the potential impact of a decision on both parties and weigh the pros and cons of various options
• The aspiration is to know every aspect of the customer's needs and cater to them appropriately
• Another approach to creating a win-win solution is by focusing on addressing the gaps in communication, clarifying expectations, and providing meaningful updates that satisfy both parties
• Follow proper steps to accomplish work accurately and on schedule
• Executing work processes meticulously and with attention to detail is a must
• Conducting a broad range of duties amidst the fast-paced nature of the work environment
• Preserve an accurate record of all transactions by carefully reviewing and transcribing data
• Carry objects that weigh a maximum of 25 pounds.
• Education and/or Experience
• High school graduates, or those with equivalent qualifications, typically earn higher salaries than those without
• It is preferred that candidates have a background in retail sales and customer service
• Valid Driver License
• Knowledge of Microsoft Office Suite, especially Word, Excel, and PowerPoint, is advantageous for any job position

About CarMax:

CarMax's dedication to an inclusive work culture can be seen in its FORTUNE 100 Best Companies to Work For ranking. The company's commitment to promoting diversity and providing training is unparalleled.

CarMax ensures that all qualified applicants are treated fairly during the recruitment and selection process, regardless of any legally protected characteristic. The company implements fair hiring practices that are unbiased and objective in nature. Thus, applicants are assessed based on their skills, competencies, and qualifications only

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