Call Center Manager - Live Chat Support

Description:
• We are looking for an experienced and dynamic Call Center Manager / Live Chat Support specialist to oversee our customer service operations remotely.
• In this role, you will be responsible for managing a team of customer service representatives while ensuring high levels of customer satisfaction through effective communication and problem resolution.
• You will implement strategies to improve call handling efficiency, oversee live chat interactions, and develop training programs for the team.
• An ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service.
• If you thrive in a fast-paced environment and have a proven track record in managing customer support teams, we want to hear from you!
• Supervise and manage the daily operations of the call center and live chat support team.
• Ensure team members are trained to provide outstanding customer service and resolve inquiries effectively.
• Develop and implement... operational strategies to improve efficiency and response times.
• Monitor call center metrics and analyze performance to enhance service delivery.
• Handle escalated customer complaints and feedback with professionalism and empathy.
• Prepare regular reports on team performance and customer satisfaction.
• Foster a positive team culture that prioritizes collaboration and high morale.

Requirements: • Bachelor's degree in Business Administration, Communications, or a related field. • Proven experience as a Call Center Manager or in a similar leadership role. • Strong understanding of call center operations and customer support best practices. • Excellent communication, interpersonal, and leadership skills. • Ability to analyze metrics and utilize data to drive performance improvements. • Experience with CRM software and call center technology. • Strong problem-solving abilities and adaptability. • Previous experience in an educational environment is a plus. • 3+ years savings/checkings account is a MUST

Benefits

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