Senior Director, Customer Solutions

Position Overview:

The Senior Director, Customer Solutions will lead a team that serves as the supply chain single point of contact and strategic business partner for North America Operating Unit (NAOU) National Retail and Coca-Cola account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM). This position will collaborate... with sales teams, key business operations and independent bottlers to develop and manage execution of joint Customer and Coca-Cola initiatives that drive revenue growth, improve efficiencies, and enhance customer service / satisfaction to enable our vision of being our Customer’s Most Valued Supplier Partner.

As a critical partner of the National Retail & Food Service On Premise (FSOP) & cross-functional teams, this role will represent Coca-Cola in joint CPG supply chain forums as well as engage with senior customer supply chain leaders to enable best practice sharing and develop customer or channel specific capability roadmaps.

Function Related Activities/Key Responsibilities: • Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels. • Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer centric solutions. • Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans • Engage with bottlers & customers for continuous improvement related to On Shelf Availability. • Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with Coca-Cola Customer Business Solutions (CBS) and other business functions • Partner with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market. • Serve as a sales team and customer representative on various NAOU transition work streams and major transition work streams. • Provide strategic direction and guidance to direct reports for performing their objectives such as: • Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing The Coca-Cola Commitment value creation model • Representing supply chain on joint strategy development sessions and customer calls • Monitoring, improving and stewarding service performance to customers • Identifying areas of opportunity to expand, develop and implement new capabilities that drive value for customers and the Coca-Cola System • Supporting new product/item launches and promotional activities from planning to execution • Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects

Education Requirements: • Bachelor’s degree or equivalent • 10 years of relevant work experience including people management • 5 years of supply chain and/or sales/field operations experience

Preferred Education and /or Experience:
• MBA or equivalent
• 15+ years of relevant work experience
• 10+ years of supply chain and/or sales/field operations experience

Growth Behaviors:
• Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations
• Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
• Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.Â
• Leadership Behaviors
• Be the Role Model
• Set the Agenda
• Help People be Their Best Selves

What We Can Do For You
• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day

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