AWS Contact Center (AWS Connect) Engineer

Job Overview:

We are looking for a skilled AWS Contact Center Engineer to support us in the pre-sales phase of the project and potentially later in the implementation/building of the solution based on this service...

In particular, we are looking for a person who will help us with:

• Designing and implementing solutions based on AWS services such as Amazon Connect, AWS

Sage Maker, Amazon Bedrock, Amazon Q and other AWS services especially in the area of AI/ML

• creating and optimizing contact flows (Contact Flows) in Amazon Connect, including the

implementation of interactive IVR systems,

• Amazon Connect integration with CRM systems and external applications using API,

• creating solutions based on AWS Lambda, Amazon Lex and Polly that support automation and customer service,

• configuration of CI/CD environments, and monitoring infrastructure performance using CloudWatch and X-Ray,

• implementing process automation using Terraform and CloudFormation and Bash/Python scripting languages,

Requirements:

What we expect?

• Experience working with Amazon Connect and other AWS services, especially in the area of ??AI/ML

• Knowledge of integration solutions in the field of Contact Center, ability to connect Amazon

Connect with CRM systems,

• Proficiency in one of the scripting languages: Python, JavaScript, Bash.

• Experience in working with databases (DynamoDB or RDS) and their integration with AWS

applications.

• Preferred: Experience working with Terraform/CloudFormation

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