Work-at-Home Customer Service Representative Job Openings (Full-Time)

Employer Industry: Business Process Outsourcing

Why Consider This Job Opportunity...
• Competitive base pay with regular reviews and raises based on tenure and performance
• Opportunity for paid time off, paid holidays, and paid training
• Incentives including monetary rewards and prizes such as computers, tablets, and trips
• Medical, dental, and vision coverage options available after 30 days of employment
• Advancement opportunities in a fun and engaging work environment
• Remote work flexibility with equipment provided by the employer

What To Expect (Job Responsibilities)
• Handle inbound customer inquiries and troubleshoot basic technical issues
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology for account management tasks
• Recognize sales opportunities and apply sales skills to upgrade services
• Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
• Experience in customer service or technical support roles
• Strong problem-solving and conflict resolution skills
• Ability to thrive in a fast-paced environment with change and ambiguity
• Previous experience working in a remote setting

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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