Supporter Care Officer

• Predominantly remote Customer Service opportunity for a reputable Charity.
• Fast-paced environment in a central London location.

About Our Client

Our client is a respected organisation within the Not For Profit sector, serving thousands of individuals across London and the UK. The team is committed to making a difference in the lives of those it supports, and it fosters a collaborative and supportive work environment.

Job Description

Key responsibilities: • Delivering excellent customer service to donors and supporters over the phone and via email. • Handling supporter queries, ensuring they are resolved efficiently and effectively. • Maintaining accurate records of supporter interactions in the internal database. • Building and maintaining relationships with supporters to ensure ongoing engagement. • Working collaboratively with the customer service team to meet and exceed departmental goals. • Adhering to all company policies and procedures. • Participating in training and development opportunities as required.

The Successful Applicant

A successful Supporter Care Officer should have:
• Experience in a customer service role, ideally in the Not For Profit sector.
• Exceptional communication skills, both written and verbal.
• Strong background in call handling, ideally in relation to fundraising/donations.
• Strong problem-solving abilities.
• A commitment to delivering excellent customer service.
• Experience using CRM systems.
• A team-oriented mindset.

What's on Offer

What's on offer:
• An estimated hourly rate of £14 to £18.
• The chance to work in a rewarding role in the Not For Profit sector.
• Predominantly remote, requiring one day on site per week.
• A collaborative and supportive company culture.
• The opportunity to make a difference in the lives of those the organisation supports.
• Temporary job role located in London for 4 months.

If you are looking for a rewarding role where you can make a real difference, then this Supporter Care Officer position could be the perfect opportunity for you. Apply today!

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