Entry Level Customer Service Assistant

Department: Core Call Inc

Location: Charlotte, NC

Compensation: $17.50 - $23.00 / hour

Description

Job Title: Entry-Level Customer Service Assistant

Location: Charlotte, NC

Employment Type: Full-Time

About the Role:
We are looking for a friendly and enthusiastic Entry-Level Customer Service Assistant to join our growing team! In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries in a professional and timely manner. This is an excellent opportunity for recent graduates or individuals looking to start a career in customer service.

Key Responsibilities
• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Assist customers in placing orders, processing returns, and troubleshooting basic issues.
• Maintain detailed and accurate records of customer interactions.
• Follow up on customer concerns to ensure a satisfactory resolution.
• Contribute to a positive team environment and provide feedback for continuous improvement.

Skills, Knowledge and Expertise
• High school diploma or equivalent (Bachelor's degree is a plus).
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Basic computer skills and familiarity with Microsoft Office or Google Workspace.
• Customer-focused mindset with a positive attitude.

Benefits
• Health insurance
• Paid time off
• Opportunities for advancement and skill development
• Supportive team environment

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