Hybrid Customer Service Consultant

Description

This hybrid position reports to our 5101 Vogel Rd, Evansville, IN 47715 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. In this multifaceted role, you’ll assist with telephone and virtual customer interactions. You’ll utilize various tools and systems (telephone, e-mail, e-care, correspondence, TTY, and online chat) to evolve and meet customers’ needs. Success will depend upon your in-depth knowledge of AT&T’s products and services and your ability to provide effective resolutions.

Company Culture and Environment

AT&T promotes a dynamic and evolving work environment that focuses on continuous improvement and customer satisfaction. The company values flexibility and adaptability in its employees to meet customer and competitive demands.

Career Growth and Development Opportunities

AT&T offers paid training and resources to encourage career growth. You will gain experience with the latest technology, devices, and products. Career possibilities are limitless, allowing you to explore various fields within customer service and beyond.

Detailed Benefits and Perks
• Paid training completed from home
• Competitive compensation package
• Medical/dental coverage
• 401(k) plan
• Tuition reimbursement
• Paid time off
• 50% employee discount on eligible AT&T wireless plans, wireless accessories, AT&T Internet, and AT&T phone services

Compensation and Benefits

The Premier Service Consultants earn [(19.61 hourly]. You will also receive a )2,500.00 sign-on bonus paid out in three installments as follows: first (500 payment 30 days after hire date, second )1,000 payment 6 months after hire date, and third $1,000 payment 1 year after hire date.

Why you should apply for this position today

This role offers a unique opportunity to engage directly with customers and provide meaningful solutions. You’ll be part of a dedicated team that makes a difference in the lives of customers by resolving their inquiries and enhancing their experience with AT&T’s products and services.

Skills
• At least one year of customer service experience
• Call center experience preferred
• Advanced typing/keyboarding skills
• Proficient in troubleshooting and resolving customer issues
• Strong communication skills, both verbal and written

Responsibilities
• Handle telephone and virtual customer contacts
• Assist with inquiries received via various channels
• Troubleshoot and resolve customer impacting issues
• Engage third-party vendors and suppliers as needed
• Remain proficient in billing, rate plans, and feature matters
• Identify, track, and trend issues for root cause elimination

Qualifications
• Ability to communicate effectively
• Flexibility to work in an evolving environment
• Must be able to complete all required training

Education Requirements
• High school diploma or equivalent is preferred.

Education Requirements Credential Category
• High School Diploma

Experience Requirements
• At least one year of relevant experience in customer service, preferably in a call center environment.

Why work in Evansville, IN

Evansville offers a friendly community atmosphere with a cost of living that is lower than the national average. The city is home to diverse recreational activities, vibrant local culture, and a supportive environment for professionals. With a variety of dining, shopping, and outdoor options, Evansville provides a well-rounded lifestyle for its residents.

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