Senior Agent - Customer Service, Dutch Speaker

Description:
• Undertake tasks delegated by Assistant Manager/Manager/Supervisor and Overseas BJ team
• Identify areas for service and procedural improvement and make recommendations
• Participate in team meetings, buzz sessions, provide feedback and ideas
• Escalate queries or unresolved issues as advised
• Handle inquiries/issues from global customers
• Handle complaints and feedback related to websites, products, platforms, and services
• Strong people skills and ability to navigate difficult situations
• Solutions mindset and passion for finding the right solutions for customers
• Excellent time management and ability to multitask
• Excellent command of spoken and written English and Dutch
• Strong customer service skills and highly motivated team-player
• Knowledge of digital asset exchange/trading
• Demonstrated ability to motivate others and achieve results
• Fast typing skills (at least 40 words per minute)
• Basic computer knowledge: MS Office, MS Outlook, Internet Explorer, and other applications like GA
• Call center customer service-related work experience preferred
• Willingness to work on shift rotation
• Diploma from college or above, related to any major

Requirements: • Excellent command of spoken and written English AND Dutch • Strong customer service skills, highly motivated team-player • Knowledge of digital asset exchange/trading • Demonstrated ability to motivate others and achieve results • Fast typing skills (at least 40 words per minute) • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA • Call center customer service-related work experience is preferred • Willing to work on shift rotation • Diploma from college or above, related to any major

Benefits:
• Work with a world-leading digital asset trading platform
• Opportunity to work with blockchain technology
• Competitive salary and benefits package
• Chance to make innovative achievements that change the world

Apply Job!