Product Designer II - Content Systems (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.

This role is with our Content Systems team and resides within our Marketing Technology portfolio. This team focuses on the development of content components through Adobe Experience Manager (AEM) for our online and digital in-store content needs. This role works closely with our Creative team member to drive improvements to existing components and test future enhancements. A key focus of this role is to make our content components and code more efficient through design simplification and more cohesive across DICK’s brands.

Main responsibilities include:
• Leverage homepage & static page performance data to iterate on current components + content structure
• Partner with SEO to create and implement solutions to enhance Athlete traffic
• Collaborate with mobile App/web Funnel designers
• Update AEM Page templates to reflect current technology and content practices
• Flesh out and improve technology on AEM Blogs (Pro Tips, From the Tips, Field Guide)
• Pair with developers to connect AEM components to align to DICK’s organizational Design System
• Ideate, test, and monitor new AEM tools to fit Creative needs to deliver on homepage design strategy
• Full width-experience
• Simplified messaging + imagery
• UAT, A/B testing and QA component updates

As a Product Designer II, you work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant in the organization and delivery of high-quality products enabled through a lean product development process including:

Team Forming
As part of a balanced team, you invest in learning and collaborating with product managers, software engineering, and business partners. Team forming is an important aspect of aligning on your purpose, key strengths, agreements, and ceremonies.

Human-Centered Advocate – expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD outside of a singular product team.

Evidence & Risk – avoiding extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business.

Discovery
Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems.

Experimentation
Learning is a critical part of your team culture, which allows you to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth.

Data-Driven – leveraging mixed methods data insights to drive decision making.

Development
This is where everything comes together as your team commits to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process.

Feedback
You relentlessly seek feedback from users through various channels, while understanding how to aggregate and activate this feedback in meaningful ways within your team.

Job Duties & Responsibilities

Strategy – How you understand and plan within a product team that solves customer problems and drives market impact

The Product Designer II supports one product team with a focus on learning and growing intermediate-to-advanced skills within product design. Supporting a low-to-mid complexity product team, the Product Designer II is responsible for:
• Using evidence-based influencing skills
• Conducting stakeholder identification workshops and create stakeholder map by product
• Facilitating stakeholder engagement and interactions for HCD enablement
• Translating stakeholder knowledge into inputs to discovery
• Effectively explaining 'why' discovery / experimentation are needed
• Defining the discovery strategy in support of the product domain

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

The Product Designer II supports one product team with a focus on learning and growing intermediate-to-advanced skills within product design. Supporting a low-to-mid complexity product team, the Product Designer II is responsible for:
• Conducting research discovery to define problems
• Applying mixed methods research practices
• Identifying the right problems using problem discovery frameworks
• Prioritizing problems to be solved
• Utilizing visual design principles applied to UI design
• Demonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
• Leveraging Homefield to create UI designs
• Participating in sprint planning to support research / design / development
• Gathering feedback to inform behavioral trends
• Monitoring metrics to understand usage trends
• Building discovery objectives and goals in collaboration with key stakeholders
• Combining quantitative + qualitative data to tell the story of the product

QUALIFICATIONS:

Candidates for this role should have:
• Foundational understanding of Product Design
• Strong written and verbal communication skills
• Effective relationship building with technology peers and stakeholders
• Ability to balance business objectives & customer needs
• Demonstrated success defining & launching successful products (what does this mean?)
• Strong deductive reasoning skills
• Curious attitude and desire to learn
• Customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
• Experience with generative research methods
• Intermediate level use of problem-solving frameworks (must be able to demonstrate) (what is intermediate level?)
• Understanding of software development lifecycle
• Knowledge of lean product management
• Ability to influence cross-functional teams without formal authority
• Portfolio of work, demonstrating a human-centered design process

This is a fully remote position.

This role is not eligible for immigration sponsorship.

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