Customer Service Phone Support - Tech Online Retail

eShopping Group is an e-commerce success story with offices in Sydney, Brisbane, Perth and teams around the world! There are nine brands under the eShopping Group umbrella which span Consumer Electronics, Beauty Tech and Pet verticals.

Thanks to the team's amazing work and our businesses' continued growth, we're looking for a talented Customer Service Representative to join our UK, team.

Some of our online stores include Sentriwise, The Spy Store and eDog.

Why join us at eShopping Group?

Work with an international team of 38+ people, in Australia, United States, Philippines, Vietnam, China and the United Kingdom!

We look for team member's who's personal and career goals align with ours and we know we can grow together.

We love working with people who have a vision of where they want to be, especially when we believe that our business will be great for your growth

About the role
• Full time 38hrs a week
• Business hours Monday to Friday 9am - 5pm (UK time)
• Providing a high level of customer experience via inbound calls, live chat and tickets.
• Provide our customers with technical support and troubleshooting (we'll send you products to have on-hand)
• Providing the team with new ideas/suggestions in relation to marketing, sales, and service
• Work from home in the UK!

If this sounds like you, hit apply!
• Excellent verbal and written communication skills to be used over the phone, via email and on live chat
• Ability to multitask and maintain focus in an often high-pressure, fast pace environment
• Problem-solving skills
• Organisational skills
• Ability to prioritise and be time effective
• Ability to be proactive and work independently

Job Type: Full-time

Benefits:
• Work from home

Schedule:
• Monday to Friday

Experience:
• Customer service: 3 years (preferred)

Work authorisation:
• United Kingdom (preferred)

Work Location: Remote

Apply Job!