Swedish or Danish-speaking Customer Support specialist (Travel industry)

This a Full Remote job, the offer is available from: United States, Latvia, South Dakota (USA)

Job Title:
Swedish or Danish-speaking Customer Support specialist (Travel industry)

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from our office in Riga.

This job is available primarily fulltime, but we also offer part-time employment! This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note: the training period is fulltime only, part-time is possible after this stage)

About the role, as a Customer Support Specialist, you will be responsible for
• Bringing great customer service to the customers via phone and e-mail
• Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more
• Finding solutions for each individual customer to ensure their journey runs smoothly

To do great in this role, you must be fluent in Swedish, Danish or Norwegian and have a good command of English as we will handle both Swedish/Norwegian and the Danish markets (Danish market will be separate). Other than that, we'd love for you to be a flexible and dynamic addition to our team.

To make the most of your time here, we'll offer you this:
• A salary of 1900,- Euros/Gross
• Bonus up to 250,- Euros/Gross
• Flexible work schedule
• A job you can do from the comfort of your own home or from our office in city center - you choose!
• A good health insurance which includes gym and dentistry
• Paid mobile phone bill
• Supportive and fun coworkers (if we do say so ourselves)

Start date: December or January

Working hours: Work in 8,5 h shifts, Monday to Sunday, from 9 AM till 8 PM

Location: Work from home (within Baltic region) or office (Raina Bulvaris 11).

Our recruitment process consists of a short phone interview, an online test, finally an interview and a background check. If we turn out to be a match, we'll be happy to make an offer!

______________________

Izjuti jaunu karjeras speku!

Vai Tu šobrid esi jauna darba meklejumos? Mes, Concentrix, esam globals tehnologiju un pakalpojumu lideris. Mes palidzam labi pazistamiem uznemumiem un zimoliem, kurus paši lietojam ikdiena, vairak neka 70 valstis.

Ka uznemums un darba devejs esam sanemuši dažadas atzinibas balvas, ka piemeram, “World's Best Workplaces”, “Best Companies for Career Growth,” un “Best Company Culture”

Šaja darba piedavajuma Tev bus iespeja izveleties,
• stradat no majam vai ari no musu biroja Riga (Raina bulvaris 11)
• stradat pilnu vai pusslodzi (nem vera, ka pusslodzes darbiniekiem ir jabut iespejai piedalities apmacibas uz pilnu slodzi, pirmas 10 nedelas)

Tavi darba pienakumi bus sekojoši,
• Atbildet uz ienakošajiem zvaniem, e-pastu zinojumiem
• Sniegt attalinatu atbalstu par viesnicas rezervacijam, lidojuma iespejam, parrezervešanas noteiktumiem
• Darbs ar klientiem notiek danu, zviedru un anglu valoda (atkarigs no ta, kada valoda tiek izveleta, kad klients velas sazinaties ar atbalsta komandu)
• Klientu datu ievade un apstrade

Prasibas,
• Teicamas danu vai zviedru valodas zinašanas (C1 limenis, gan mutiski, gan rakstiski)
• Labas anglu valodas zinašanas (B2 limenis)
• Uz klientu vajadzibam orientetu attieksmi ar velmi palidzet rast risinajumus un sniegt atbildes uz klientu jautajumiem

Mes piedavajam,
• Atalgojumu:1900,- Euro / Bruto
• Iespeja sanemt bonusu lidz pat 250,- Euro / Bruto
• Veselibas apdrošinašanu (papildus: sports, zobarsts, arstnieciskas masažas)
• Iespeja stradat no majam vai ari no biroja, Riga
• Atmaksats ikmeneša personigais telefona rekins

Uzsakšanas datums: Decembri vai janvari (atkarigs no kandidata pieejamibas)

Darba laiks: Darbs 8h mainas, pirmdiena - svetdiena, laika posma no 09:00 lidz 20:00

Darba vietas adrese: Raina bulvaris 11, Riga vai ari darbs no majam

Musu atlases process: telefona intervija, tiešsaistes tests, intervija ar musu atlases specialistu un komandas vaditaju (anglu un danu vai zviedru valoda) un rekomendacija no iepriekšeja darba deveja. Gadijuma, ja tiks izteikts darba piedavajums, kandidatam bus japastuta izzina par nesodamibu.

Location:
LVA-Work-at-Home

Language Requirements:

Time Type:
Full time

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