Work from Home- Customer Service Representative

We are seeking Customer Service Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.

A world of opportunity is waiting...

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Benefits
• Medical, Dental, Vision (Eligible after 30 days)
• Tuition Reimbursement
• Paid Time Off (Earn immediately and use after 90 days)
• Referral Incentive Program
• Premium discount offerings (movie tickets, amusement parks, gyms, etc.)
• Performance Bonus

Responsibilities
• Answer inbound calls and greet customers with energy and enthusiasm
• Collaborate as part of a team to accomplish individual and team results
• Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meets department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues
• Demonstrated expertise in knowledge of policies and procedures related to client policies
• Utilizing software, databases, scripts, and tools appropriately.

Requirements
• Candidate must be residing in one of the following states: AL, AZ, FL, GA, IN, KS, MD, MI, MS, MO, NC, NV, OH, OK, SC, TN, TX, VA, WV
• Minimum High school diploma, GED
• At least 6 months of customer service experience in a transaction based environment (call center, food service, hospitality, or retail) preferred, demonstrating ability to be empathetic and compassionate
• Attendance is key to success and necessary to meet objectives
• Clear a criminal background check and drug screen

Work from Home Requirements
• Environment: Quiet, secure, and distraction free for the duration of working hours.
• Landline Phone: Not required
• Internet: Wireless not permitted.
• Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
• Connection: Direct connection from modem to PC required

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community.

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