Virtual Client Support Advisor at American Express

Job Summary

Position: Virtual Client Support Advisor

Company: American Express

Job Type: Full-time

Salary: Competitive, based on experience

Working Hours: Flexible schedule opportunity

Location: Remote

Benefits: Health insurance, Dental coverage, Paid training, Paid vacations, Retirement savings plan

Job Description

American Express is seeking a dedicated and customer-focused Virtual Client Support Advisor to join our dynamic team. As a Virtual Client Support Advisor, you will be responsible for delivering exceptional customer service and support to our clients from the comfort of your home. This role is essential in maintaining and enhancing the customer experience by addressing inquiries, resolving issues, and providing solutions in a timely and professional manner.

In this remote position, you will have the opportunity to work flexible hours that accommodate your lifestyle while being part of a globally recognized company. American Express is committed to building a diverse workforce and encouraging professional growth and development for all team members. We offer paid training to ensure you are fully equipped to provide the highest level of service to our valued clients.

Requirements

– Excellent communication skills, both verbal and written

– Strong problem-solving abilities and attention to detail

– Proficiency in using customer service software and CRM systems

– Ability to work independently and manage time effectively

– High-speed internet connection and a quiet, dedicated workspace

– Previous experience in a customer service or support role is preferred

– Flexibility to work varying shifts, including evenings and weekends

Responsibilities

– Handle inbound and outbound client interactions via phone, email, or chat

– Resolve customer inquiries and issues in a timely and positive manner

– Provide accurate information about products and services

– Maintain detailed and accurate client records

– Collaborate with internal teams to address escalated issues

– Adhere to company policies and procedures

– Continuously seek ways to improve the customer experience

Benefits

– Comprehensive health insurance and dental coverage

– Generous paid vacation and paid time off

– Continuous professional development and paid training programs

– Retirement savings plan with company match

– Employee discounts on various products and services

– Access to wellness resources and employee assistance programs

Educational Qualifications

– High school diploma or equivalent is required

– Bachelor’s degree in a related field is preferred but not mandatory

Experience

– Prior experience in customer support or service roles, especially in a virtual setting, is advantageous

– Familiarity with American Express products and services is a plus

Company Overview

American Express is a globally recognized leader in providing payment solutions and financial services. With a rich history of innovation and customer-centric values, we are committed to offering exceptional service and support to our clients around the world. Our diverse and inclusive work environment fosters collaboration, excellence, and personal growth, making American Express a great place to build a career. Join us and be part of an organization that values integrity, respect, and the pursuit of excellence in everything we do.

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