Customer Service Representative

Company Overview

At Long Home Products, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.

Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.

As a rapidly growing company, Long Home Products offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.

Discover your potential and make a lasting impact with Long Home Products — where your skills, ideas, and dedication drive our shared success.

About The Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. You will be the first point of contact for our customers and will play a critical role in maintaining our reputation for excellence.

Minimum Qualifications
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Positive attitude and customer-focused mindset
• Experience in telephone customer service

Preferred Qualifications
• Experience in a customer service role
• Familiarity with CRM software
• Ability to speak multiple languages

Responsibilities
• Answering customer inquiries via phone, email, and chat
• Resolving customer issues and complaints in a timely and professional manner
• Processing customer orders and managing customer accounts
• Working collaboratively with other departments to ensure customer satisfaction
• Maintaining accurate records of customer interactions and transactions

Skills

As a Customer Service Representative, you will use your excellent communication and problem-solving skills to provide exceptional service to our customers. You will be responsible for managing customer accounts, processing orders, and resolving customer issues. Your positive attitude and customer-focused mindset will be essential in ensuring customer satisfaction. Additionally, your ability to work in a fast-paced environment and collaborate with other departments will be critical to your success in this role.

Equal Opportunity Employer Statement

Long Home Products is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and empowered. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

We encourage individuals of all backgrounds and experiences to apply and join our team in building a stronger, more inclusive future.

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