Inbound Customer Service Agent

Description:
• Provide direct support to GE Appliances Owners with a strong focus on sales and service.
• Responsibilities include providing product information, registration support, service, parts, delivery, and dealer location inquiries.
• Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and concessions.
• Limited support to Non-GE Appliance branded appliance owners.

Requirements: • One-year relevant working experience in a customer service or sales environment • Take-charge person, self-starter, with in-depth knowledge of processes and procedures • Ability to research, analyze data and make sound decisions for escalated owner matters • High degree of concentration and attention to detail • Excellent team player with verbal, written and interpersonal skills • Maintain professional interactions to promote brand loyalty for GE Appliance Branded Products • Acts with integrity, seeks leadership guidance • Familiarity with web-based systems to retrieve data for troubleshooting • Ability to effectively work at home • Computer skills include: MS Office Suite and navigating multiple systems

Benefits:
• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

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