Apple Support College Advisor

Description

At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people. We’ll train you to be the best.

Company Culture and Environment

Inclusion is a shared responsibility at Apple, where everyone is held accountable for fostering a culture that makes all employees feel seen, heard, and inspired to do their best work. A fun and creative environment fuels the ultimate customer experience, emphasizing attention to detail and strong customer relationships.

Career Growth and Development Opportunities

Apple is committed to helping employees explore their potential, offering dedicated resources to support ongoing growth and career development.

Detailed Benefits and Perks
• Competitive pay
• Eligibility to participate in the company stock plan
• Paid time off
• Employee discount
• Comprehensive training program

Compensation and Benefits
• Competitive salary based on experience
• Health, dental, and vision insurance
• Opportunities for professional development and continuous learning

Why you should apply for this position today

This position offers the chance to make a meaningful impact while working in a supportive and inclusive environment. As an Apple Support College Advisor, you will enhance customer experiences and be part of a company known for its innovation and dedication to excellence.

Skills
• Passion for customer service and ownership of the customer experience
• Strong problem-solving abilities
• Ability to tailor communication to different audiences
• Effective time management and multitasking skills
• Basic technical troubleshooting skills
• Ability to work independently in a fast-paced environment

Responsibilities
• Engage with customers to provide troubleshooting support and solutions
• Utilize documented procedures to resolve technical issues
• Communicate clearly and effectively with customers
• Maintain customer privacy while addressing their needs
• Participate in ongoing training and development opportunities

Qualifications
• Enrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher
• Minimum GPA of 2.7
• Ability to type at least 40 WPM while communicating with customers
• Successful completion of a pre-employment assessment and background check

Education Requirements
• Currently enrolled in a bachelor’s degree program or higher at a U.S. university

Education Requirements Credential Category
• Bachelor’s degree or higher in any field, preferably in Business, Communications, Computer Science, or Engineering

Experience Requirements
• No prior experience required, though a background in customer service is preferred

Why work in Fort Worth, TX

Fort Worth boasts a vibrant cultural scene, renowned museums, and diverse dining options. The city offers a warm community atmosphere, combined with a growing job market and numerous opportunities for professional growth. Living in Fort Worth allows for an engaging work-life balance and access to a variety of recreational activities.

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