Apple Support College Advisor

Description

At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people.

Company Culture and Environment

We foster a culture of inclusion where everyone feels seen, heard, and inspired to do their best work. We believe that dedication, creativity, and innovation fuel the ultimate customer experience. Each customer interaction is an opportunity to delight and engage.

Career Growth and Development Opportunities

We are committed to helping employees explore their potential. This position comes with dedicated resources to support your ongoing growth and career development, eligibility to participate in our company stock plan, and employee discounts.

Detailed Benefits and Perks
• Competitive pay
• Great benefits including health and wellness resources
• Time off
• Employee discount

Compensation and Benefits
• Competitive salary based on experience and role
• Opportunities for professional development and continuous learning

Why you should apply for this position today

This role offers an exceptional opportunity to join a company that values creativity and innovation, while having a meaningful impact on customer experiences across the globe. By becoming an Apple Support College Advisor, you’ll contribute directly to customers’ satisfaction and success with Apple products.

Skills
• Strong communication skills and ability to connect with customers
• Problem-solving aptitude and patience in troubleshooting
• Ability to thrive in a fast-paced, constantly changing environment
• Strong time management skills, multitasking, organizing, and prioritizing
• Technical troubleshooting skills and eagerness to learn

Responsibilities
• Provide world-class customer service and technical support
• Troubleshoot and resolve customer issues with Apple products
• Engage with customers thoughtfully, explaining solutions step-by-step
• Complete required training and maintain a schedule of availability

Qualifications
• Enrolled in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher
• 2.7 GPA or higher
• Available for nine weeks of part-time paid training
• Able to work 20 weekly hours post-training
• Minimum typing speed of 40 WPM while talking with customers

Education Requirements
• Pursuing a bachelor’s degree or higher in any field

Education Requirements Credential Category
• University enrollment status

Experience Requirements
• Experience in customer service is preferred but not mandatory
• Technical troubleshooting experience is a plus

Why work in Houston, TX

Houston is a vibrant city known for its diversity, rich culture, and dynamic economy. With a strong tech presence, Houston offers numerous professional opportunities and a supportive community. Enjoy a warm climate, diverse culinary scene, and a plethora of cultural attractions that enhance your personal and professional life.

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