Customer Service / Online Chat Representatives

Job DescriptionJob Description

At Sentry Technologies, we are at the forefront of delivering innovative technological solutions to our clients, blending cutting-edge technology with unparalleled customer service. Our mission is to simplify complex tech problems, ensuring seamless experiences for our users. We thrive on collaboration, innovation, and a commitment to excellence.

As a growing company, we are looking for dynamic individuals to join our team as Customer Service / Online Chat Representatives to support our expanding customer base.

Responsibilities: • Handle customer inquiries and complaints • Provide information about the products and services • Troubleshoot and resolve product issues and concerns • Document and update customer records based on interactions • Develop and maintain a knowledge base of the evolving products and services

Qualifications: • Previous experience in customer service, sales, or other related fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills

Qualifications
• Highschool Diploma or equivalent (No Required)
• Preferred experience in customer service, online chat, or technical support (Not Required)
• Exceptional written and verbal communication skills with a professional tone.
• Ability to handle multiple conversations simultaneously in a fast-paced environment.
• High-speed internet connection and a quiet workspace for remote positions.

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