Cement Dispatch & Customer Service Representative

Overview

Summary:

The Cement Dispatch & Customer Service Representative will interact with customers, vendors and company operations with a professional and service orientation. Our dispatch team processes all orders, determines vendor/haulers selection, maintain relationships with suppliers, all while maintaining necessary information in the proper system for the billing and payment process. This position will work directly with haulers, customers and vendors/suppliers to ensure highest levels of service, satisfaction and profitability.

Principal Duties and Responsibilities:

Dispatch:

•Process customer, driver and hauler inquiries and orders using dispatch system
•Determine best delivery methods and negotiate rates directly with vendors and customers
•Solicit and schedule orders in a timely and efficient manner
•Schedule trucks to maximize efficiency and profitability
•Manage hauler relationships, paperwork collection and order processing
•Work with customers to adjust truck demand to meet proper delivery rate
•Determine callouts for the next day

Global Responsibilities:

•Regular attendance and physical presence at work is an essential function of this position
•This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs

Qualifications:

Education/Specialized Knowledge/Professional Certifications:

•High School Diploma or equivalent required
•Extensive knowledge of the Chicagoland & NWI/WI area

Experience:

•Minimum of 2 years of dispatch experience

Skills/Abilities:

•Ability to read, write, and speak Spanish and Polish preferred
•Ability to make quick decisions that meet established goals when under pressure
•Read and understand maps
•Remain calm in high pressure situations
•Communicate effectively with a wide variety of customers and an effective problem solver
•Good computer skills and general knowledge of Sales and Dispatch software (should this be listed under experience instead?)

Working Conditions:

•Operation within a professional office environment
•Routine usage of standard office equipment such as computers, phones, photocopiers and filing cabinets
•Extensive email, messaging, and phone communication
•Customer contact, driver management, and daily dispatching may result in stressful situations
•Handle extended hours during peak season / as business deems necessary
•Varied work schedule – split coverage during peak demands. Generally, office hours during season 5 :00 AM - 5:30 PM Monday -Friday, periodic Saturdays (6AM -2PM), Off season 7:30AM-3:30 PM Monday -Friday

Physical Requirements:

•Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling
•Frequent use of fingers, wrists and hands to enter data using a keyboard
•Regularly required to talk or hear; frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
•Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl

•Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.

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