Work at Home Customer Service Agent (Full-Time & Part-Time) (SD)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity
• Salary up to $14.50 per hour
• Regular raises awarded based on tenure and performance
• Opportunities for paid time off, paid holidays, and paid training
• Incentives including monetary bonuses and prizes such as electronics and trips
• Advancement opportunities within a fun and engaging work environment
• Casual dress code promoting a relaxed atmosphere

What To Expect (Job Responsibilities)
• Provide exceptional customer service by listening to customers and resolving their issues
• Utilize various systems and technology for effective account management
• Identify sales opportunities and apply sales skills to promote products and services
• Ensure first call resolution through effective problem-solving and call handling
• Escalate customer dissatisfaction to the managerial team when necessary

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
• Experience in customer service or sales roles
• Strong aptitude for conflict resolution, problem-solving, and negotiation skills
• Ability to thrive in a fast-paced environment with frequent changes
• Previous experience in a contact center or similar environment

#BusinessProcessOutsourcing #CustomerService #CareerOpportunity #CompetitivePay #AdvancementOpportunities

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