Work-At-Home Call Center Representative (Full-Time)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity
• Regular reviews and raises based on tenure and performance
• Employees earn paid time off, paid holidays, and paid training opportunities
• Incentives and prizes, including monetary rewards and items like computers, tablets, and trips
• Medical, Dental, and Vision Coverage Options available
• Advancement opportunities within the organization
• Fun, engaging work environment with a casual dress code

What To Expect (Job Responsibilities)
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Ensure first call resolution through problem-solving and effective call handling

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to evaluate, troubleshoot, and follow up on customer issues

How To Stand Out (Preferred Qualifications)
• Exceptional typing skills (20+ words a minute)
• Basic understanding of the Windows operating system
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Aptitude for conflict resolution, problem-solving, and negotiation

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #Incentives

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